Trade statement: 1. Orders under 10 US dollars will be sent by untracked shipping method. (Buyer can pay extra shipping fee for change to trackable Parcel or faster shipping method) 2. Estimated delivery time is 30-60 days (deliver to Brazil takes about 90 days). 3. For our mutual profit,Kindly please do not submit dispute in 60 days.(Please require for extend delivery time if the delivery protection is going expired and you have not received goods yet) 4. As these are sensitive items,we will not write what exactly they are in the parcel shipping information to protect privacy of buyers. Please must be read above terms before you purchase We will regard as you have accepted above terms if you have ordered. Thanks for your understanding and hope you have a good stay in my store. About shipping 1. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 2. The images shown are not the actual item and are for your reference only. 3. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. 4. Brazil buyer please provide the CPF or CNPJ, it will be better for you to get it more quickly. thanks Return and Refund 1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half. 2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#. 3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement. Privacy Protection All items will be packed discreetly in non-transparent bags with bubbles inside, and the item named as ‘Craft’ .No words or pictures with ‘SEX’. Guarantee and after-sales service 1.All items are checked carefully before shipment in order to make sure that they work rightly. But if happened to receive the defective items, please contact us within 7 working days after you receive the item. 2. All goods are guaranteed for 6 months, if goods do not work in the warranty period, you can return back to us for repairing. You only undertake the extra shipping fees Shipment 1. Before you pay, please make sure that your information(name,address,zipcode and phone) is right .No battery is included. 2. Items will be shipped within 3 to 5 working day once payment received.Goods will have tracking information on website affter 3-7 working day . 3. Delivery time, usually, it takes for about 15-60 working days to get it. Items will have tracking infomation on website .If it happens that do not have tracking information ,please first contact us and we will give you the satisfactory answer . Sometimes ,it will happens that Post office may lose the package . We take great care in packing every detail to ensure safe shipment to you .Therefore please check the package before you sign to receive it, if it is broken or damaged, you can make a record with the carrier. At the same time, you can take a photo and send to us, we will solve the problem for you at the first time.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CheapVibrator (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.cheapvibrator.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.