1. Before you pay, please make sure that your information(name,address,zipcode and phone) is right .
2. Items will be shipped within 5 working day once payment received.Goods will have tracking information on website after 3-7 working day .
3. Delivery time. Shipping by Register Air Mail, it takes for about 35-60 working days to get it. Items will have tracking information on website .If it happens that do not have tracking information ,please first contact us and we will give you the satisfactory answer . Sometimes ,it will happens that Post office may lose the package .
Shipping by China Post Ordinary Small Packet , it need 39-60 days. And it won’t update information after the parcel leave China. But it is a delivery method recognized by Aliexpress. we will be responsible for your parcel until you get it.
1.Maybe order will incur additional import duties. Taxes or other customs related fee.
2.Import duties, Taxes or other customs fee will be collected by the shipping company upon delivery.
3.Suppliers are not responsible for delays caused by the customs in your country.
4.Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.
5.To ensure you receive upon zero or minimum tax, we could declare with low value
6. If the seller is not allowed in the country where the product is not allowed to import and customs stop the products, the responsibility of the buyer to bear
1. If anything make you unsatisfied or angry, please contact us firstly before leaving a bad feedback or opening dispute. we will try our best to solve the problem until you feel satisfied.
2. If you are satisfied with the item, please leave a positive feedback.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CheapVibrator (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.cheapvibrator.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.