SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheap Vibrator (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.cheapvibrator.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is excellent
Ordered 20.01.2019 received 16.03.2019, long delivery, quality at a price, but color, not the same as ordered.
It's nice just that the fabric is a little thin.
very goodd
I love it. It came very first. I recommend this store. I will order again
Beautiful panties, but missed with the size
The product corresponds to the description. Before belarus the parcel was tracked. Came in five weeks. The republic was not tracked. The envelope was thrown into the mailbox. Thank you store for the quality
I like what they look like. Better than the picture
Size XL is in fact tiny S...
Came torn, sorry, panties simpotichnye
Package was 2 months in lyubertsy
Super
Good product but too late.
Super quality
The goods are not delivered! But i put 5 stars to the store! The dispute resolved the dengi returned
Užsisakau Jau antrą kartą, Gera kokybė už puikią kainą.
Delivery sooo long, seemingly too small to see how they sit on the girl.
The goods are good ..
Good quality, thin, lace beautiful, size grid match, fit low
Weightless panties, gusset stitched, beautiful and comfortable, in order to throw a party in the bedroom.
Good, comfortable stretch
Quality can be seen in the photo
For such a price an excellent product
In my 44 came well
Quality is not very good. It collapses
Good material real color.
Nice material a little taste for xl.
nice
The goods came. Thanks to the store for the communication. Colors match
Thinner than looks in the photo, a little small, although i wear the size s in russia, and ordered in general m Quality will go for such a price, though for every day well oooochen thin, it seems to me quickly tear
All excellent
Good quality
Unfortunately the goods did not come but the store returned the money
Are very small!
Excellent quality as always, only the color is not purple as in the picture, but after the name dark blue, rather just blue color. before that, i ordered other colors blue and pink, very bright, beautiful, but xl, came up, but it is possible and smaller, these blue already l ordered. Lace is soft, very pleasant, there is a cotton gusset. size l on ob93 came up. delivery through latvia, ordered 11.09 received 09.10.
Nice.
Such as for zdjeciu
Good quality and fast delivery
Ordered black) cool) took and before such-in the sock liked))) after washing did not shed
Very thin lace, but pleasant to the body
Love. Advise not machine wash
Ordered 21.07, took the order 19.09. quality is good, there is a small smell, on ob 86 size m sat well
Ordered 21.07, took the parcel 19. 09. good quality, there is a small smell, on ob 86 ordered the size m, sat well
Normal panties, usually ordered l on ob 100, and everything was perfect, and these tight. For such a price will come, delivery 2 months.
its slow shipping and delivery took too long but good quality
Good
Bonne qualité et bonnes finitions, taille un peu petit, ne pas hésiter à prendre une taille au dessus
llego a tiempo gracias vendedor recomendado
i looove these thongs. they fit beautifully. price is awesome as well. well package. i will be definitely ordering again
Thank you just like others i have bought, wish they were in 10 or 12 packs as well.