SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheap Vibrator (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.cheapvibrator.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
its slow shipping and delivery took too long but good quality
Good
Bonne qualité et bonnes finitions, taille un peu petit, ne pas hésiter à prendre une taille au dessus
llego a tiempo gracias vendedor recomendado
i looove these thongs. they fit beautifully. price is awesome as well. well package. i will be definitely ordering again
Thank you just like others i have bought, wish they were in 10 or 12 packs as well.
these are so cute and so worth it!!!
good quality, fast delivery
Love it
Thong excellent, Lace soft, size xl went perfectly on the hips 99. not спиваются, but not yet worn) normal delivery. order on February 8 the post on March 15. the store advise attentive. the track is monitored at all stages of! in general 5 + + + + thank you
Orenburg came two months, excellent quality tailoring, a little shed. on the volume of 90 cm the most it!
Were long. the color is beautiful and cute. but the side has a hole in the seam.
Came a month before the Moscow region. quality is quite good, but in some places stick thread. a little malomeryat
MSK in two weeks! The thin lace but soft. the m I took CL-great
Everything is fine
After 2 months of goods did not come, but the store has returned all the money, for this 4 stars!
Delivery took almost 25 days to Czechia but it's really fast if you've knew our post. I'm generally very satisfied with this product, looks exatly as in the picture and colors are beautiful. Size M is literally like EUR size S. Thank you, I will buy next time more
Hot small disappointed
Overall good a little rough seams, but it is not felt, size l on russian 46 (volume 94) fine.
Good качествобыстро came
the order is not reached! the money was returned
Fast shipping. Very cute.
Very good product. not malomerit: about 103 came sooooo good. the only thing that late for 2 weeks, the store did not want to, claimed that they are. no deadline extended or money is not returned. but everything worked out and the goods in the end I got
The order was put in a mailbox. the color is slightly different.
Panties normal quality for the money the lace of course "zhidenkoe" but neatly sewn.
Pіdhodyat on rozmіru
Goods was 1,5 months. beautiful but not very well drawn
Too long
Parcel arrived for 1.5 months to Karaganda. Description is fully consistent. price = quality.
Cool, but long gone.
Sat well, but with one side not sewn lace.
Thanks!!!
отлично!
Excellent service and product, highly recommend this store!
perfect for my girlfriend!